Support & Contact

Support

For technical support, questions, or feedback, please reach out to us:

Email: brillianceappsfinland@gmail.com

How do I grant health permissions?

During your first app launch, you'll be prompted to grant health permissions. If you need to change permissions later:

1. Go to iOS Settings
2. Select Privacy & Security
3. Tap Health
4. Select Vitals AI
5. Toggle the permissions you want to grant

Why aren't my AI insights loading?

AI insights require an active internet connection. If insights aren't loading:

• Check your internet connection
• Ensure you have granted the necessary health permissions
• Try refreshing the app by pulling down on the main screen
• Restart the app if the issue persists

What health data does Vitals AI access?

Vitals AI can access various health metrics from Apple Health, including:

• Heart rate and heart rate variability
• Sleep data (duration, stages, quality)
• Activity data (steps, workouts, active energy)
• Body measurements (weight, BMI, blood pressure)
• Blood oxygen saturation
• Mindfulness sessions

You have complete control over which data types to share with the app.

Is my health data secure?

Yes, your privacy and security are our top priorities:

• Health data is processed locally when possible
• AI processing uses encrypted connections
• We don't permanently store your personal health data
• You can revoke permissions at any time

For more details, please read our Privacy Policy.

The app is crashing or not working properly

If you're experiencing technical issues:

1. Force close the app and reopen it
2. Restart your device
3. Ensure you have the latest iOS version
4. Update the app if an update is available
5. Check that you have sufficient storage space

If issues persist, please contact support with details about your device model and iOS version.

AI insights are not accurate or relevant

AI insights are based on your health data and patterns. To improve accuracy:

• Ensure your Apple Health data is complete and accurate
• Use the app consistently to build better data patterns
• Make sure all relevant health permissions are granted
• Remember that insights improve with more data over time

How do I delete my data?

To delete your data and stop using Vitals AI:

1. Go to iOS Settings > Privacy & Security > Health > Vitals AI
2. Turn off all permissions
3. Delete the Vitals AI app from your device
4. Contact us to confirm deletion of any stored data

Can I use Vitals AI without internet?

Some basic features work offline, but AI insights require an internet connection. The app will display your health data from Apple Health even when offline, but AI analysis and recommendations need connectivity to function.

Still Need Help?

Don't hesitate to reach out! We're here to ensure you have the best possible experience with Vitals AI.